As we continue to navigate the rapidly evolving COVID-19 situation, our first thought is for the safety and well-being of all our customers and employees impacted by these difficult circumstances. In these unprecedented times, it is important that we come together to support all those impacted. At Cascade, we are committed to providing you the
financial support you need with your mortgage so you can focus on your well-being and your loved ones. We want to assure you that Cascade will do everything in our power to continue to serve our customers and support our community. Please understand that out of concern for our employees’ safety, many of our employees are working remotely and call volumes are relatively high so wait times may be longer than usual. Please stay safe and take care of yourself and your loved ones.
If you’re experiencing a hardship or have other needs, we’ll work with you. On a case-by-case basis, we’re offering various assistance programs to our borrowers that may include: payment deferral, forbearance, or modification. Cascade always recommends that you keep your mortgage payments current. If you are experiencing a hardship, we may be able to help.
If you are unable to make one or more of your payments, there may be additional options depending on your circumstances and investor, federal and state guidelines.