Effective September 4th, Cascade will be implementing a new and enhanced borrower payment portal.
The current online payment system will be unavailable effective 3 PM MST, Friday August 31st, and the new and enhanced system will be available effective September 4th at 5 AM MST.
Cascade Financial is excited to provide our customers an enhanced loan payment experience with the upcoming launch of an all new electronic payment system! Following is some important information you will want to know:
Q: When will the new service be available?
A: The service will launch on Sept 4, 2018 at 5:00 AM MST. The current system will no longer be available as of August 31st, 3:00 PM MST.
Q: What payment channels are supported?
A: Cascade Financial customers can use the system to make loan payments via:
- Web via Casacadeloans.com
- Phone through an Automated Voice Response System toll free (1-833-349-1334)
Q: What payment methods are available?
A: All payment channels (web, automated phone, agent-assisted) accept eCheck (ACH) withdrawals from a checking or savings account.
Q: If I have already set up recurring payments to come out of my account and the same day each month, will I need to do anything to continue this?
A: No, existing auto-pays will continue to process on the same day of each month as in the past. As we go live, only amounts due for Principal and Interest, taxes or insurance will be drawn from your account. A future enhancement will allow for additional amounts to be paid above what is actually due.
Q: If I made on-line payments on Cascade’s prior payment system, will I have to register again?
A: Yes. Customers will need to create a new profile and new password.
Q: Will my existing Cascade Financial account number change?
A: No – your current Cascade Financial account number will carry over to the new system.
Q: Is there a fee associated with the online or automated phone service?
A: All online loan payments processed through Cascade’s web site (Cascadeloans.com) are complimentary to better serve our customers – there is no fee.
Automated phone payments or payments made with the assistance of a Cascade Financial employee, however, may include a fee of $9.95.
Q: Why is there a service fee for automated phone and assisted payments?
A: The service fee is set by our payment processing provider (The Paymentus Corporation) to cover the costs charged by banks and credit card networks to process a payment, as well as expenses associated with securely transmitting financial data in accordance with the highest industry requirements.
Q: Does Cascade Financial receive any additional revenue from the fee?
A: No – 100% of the $9.95 service fee goes to Paymentus Corporation.
Q: Why switch to a new system?
A: The new system will be more user-friendly and provide a greater set of capabilities. We are committed to ensuring a seamless changeover for all customers and are happy to assist with any unresolved questions. Please call us at (866)939-5581 during our regular business hours: 8:00 AM to 5:00 PM MST, Monday – Friday.