I would like to start out by saying you have the most amazing employees. All four of these wonderful people helped us so much a long the way. From start to finish of buying our forever home. They made the process so easy and smooth. So many people around us kept telling us, get ready for the headache or its going to be long and drawn out. Not with each and everyone of these ladies and gentleman did we ever have a headache or was it drawn out. We have some friends who have been in a long drawn out process since before Thanksgiving who still to this day have not closed.We submitted our paperwork on December 22nd and closed on Feb 17th. Awesome feeling for sure. We have recommended Cascade to all of our family and friends. – John H.
I have never had a complaint since using Cascade Financial Services. This company has some of the nicest most caring employees I have ever had the pleasure to work with. They go out of their way to help you with any problem you may have. I would never want to use another Service besides them. I have never had any thing but pleasant experiences with Cascade. -Paula G.
This company has outstanding customer service, and will take the time to make sure you understand exactly what you are getting. The home buying process was very easy with Cascade and a very good experience. -Lindsey
Cascade helped me secure a home Loan thru the VA and helped in getting me setup with a home dealership on a new home after a few of dealers we were working with went out of business or were not that familiar with the VA process and wouldn’t sign off on the loan. They were always there to help during the long process, working with them for over a year on the loan they were always helpful, friendly and willing to go the extra mile. I highly recommend them to anyone looking for a loan on a new home. -Steve R.
The associates that I had contact with at Cascade were very knowledgeable, polite, and treated me with respect! -Danny G.
Closed on a manufactured home/land pkg with Cascade back in February. I honestly can’t say enough about how great this experience was.The people I worked with from Jason to Melissa to the WONDERFUL Ruth made an experience that is naturally stressful seem so much less so. When we were put in contact with Cascade, we had already had several bad experiences with other mortgage/financial companies thru our first time home buyers experience. Cascade changed all that & made it wonderful. Once again, many thanks for helping our dreams of home ownership come true!!!! -Laurel & John
I talked to Tracie on the phone and through emails in the beginning. She was very helpful and made it easy to get them the paperwork they needed to start the process. I meet Dustin in person to talk things over and he was friendly and answered all my questions. The final person I worked with was Rosemary. She was great. She answered anytime I called with a question and replied to emails normally within a hour. She helped me get through a stressful time when the seller wasn’t being as speedy as they could be with things like repairs to the home I was buying. All in all I have nothing but good things to say about the friendly people at Cascade Financial Services. -Michael M.
I have dealt with few lenders who have made my whole experience painless and enjoyable. They were easy to communicate with and always returned calls if they weren’t able to pick up the phone. Between e-mail, USPS, and phone calls they were able to process my loan quickly and efficiently. I highly recommend their services to anyone interested in a effortless process. Notable employees include Ruth and Chad . – Alan B.
For my family and I cascade financial was absolutely amazing. They made everything painless and not matter how many times you call they go above and beyond to help. You are amazing. –John S.
Thank you and the entire Cascade team for being such great hosts and valuable business partners. It gives me great confidence to know that our customers, our company and our team are supported by extraordinarily dedicated and professional individuals. Your leadership is very apparent and your company’s commitment to improvement is inspirational. You all are the best by far. –Bob W.
I have been a customer with Cascade for a little over two years. So far, my experience with this company has been very positive. The entire staff is engaging, courteous and informative. -T.H.
I have been a client with Cascade for 4 years and have always had positive results with every loan that was financed. -Easy Living Homes
Cascade was there every step of the way for the purchase of our new home. Every email, question and phone call was answered back within the same day and if they weren’t able to assist me, they find a team member that could. A very professional supportive team. Thank you for all of your hard work to helping us get our new home. -Kristin B.
We went through Cascade Financial Service local office here in TX and with the Main Office in AZ to finance our new home. They were extremely helpful and answered all my questions. I really can’t say how easy they made the entire process. -Lance L.
Cascade Financial services is a great company and make things go smoothly. -Jennifer E.
I have nothing to say bad about cascade I want to send this review out because people needs to know this lender is the best I have ever done business with Cody and Jessica done a very great job I greatly appreciate them both a++ lender! -Michael C.
I was very pleased with my service with Cascade Financial. They are extremely professional and polite and answered every one of my questions as it came up. I have had very bad experiences buying a home from other companies, but Cascade made this a wonderful experience. I would recommend them to anyone looking to finance a home! -Melissa P.
Special thanks for making this entire process as easy as possible. All questions were answered same dayand was kept in constant update as things progressed. I would recommend anyone using Cascade Financial Services. Just be patient, it is a mortgage loan and they ask for everything (all mortgage companies do). -Jennifer R.
Overall Cascade Financial Services is the best!!! I want to thank every who dealt with us for 3 1/2 years and finally got this deal to work. My family and I will like to say THANKS once again!!!! -Andra W.
My husband and I recently closed on our first home loan – with Cascade. The loan process was an extremely smooth experience, and the teamwork with all the individuals we dealt with was OUTSTANDING! We would like to acknowledge our gratitude and appreciation for all that were involved. We ask that you please pass on our appreciation and gratitude to [the Cascade Team] (and any one else that was involved that we did not deal with directly). Each assisted us during different process’s of our loan approval and closing, but each one was…
I want you to know that (Cascade Team Member) is without a doubt the best person I have ever worked with in all 35 years. She is exactly what people working with borrowers want! She answers her phone promptly, returns any missed calls VERY promptly, is nice and always pleasant to talk to, has always made an effort to find out and get back promptly with any needed information, and ALWAYS does her very best to “make the customer happy.” – Charlie Harrison – Builder – Odessa, TX
This was my first time with Cascade and I found everyone there to be very courteous and made the process go smoothly. Cascade has a great team. I am looking forward to doing business again with you.” – Robert P. Gilmore – Retail General Manager – Augusta, GA
I have nothing but good things to say about our experience with this lender. Our appraisal fell short and Cascade found a way to make it work. The communication level with this lender gets an A+ with me. I received the “OK to order home and proceed with construction” email WELL before I was ready! I could not believe how fast the worked the OLG. Once I got the warm and fuzzy from the county, I ordered. Cascade had their entire closing package ready in just a couple days, [then] closed/funded/recorded the day after. We will definitely be using this lender again. Jody, Home Retailer
I also want to take this opportunity to let you know you have a great team behind you at the office we deal with. Everyone I have dealt with is professional, courteous, and very reliable. They do a great job of finding way to make a deal happen and if it doesn’t they offer advice and information to make the customer feel they truly care. -Greg Hayes, Home Retailer, Housing Consultant
Just funded our second deal with Cascade. Again and again I can not say enough good words on your staff. Sommer, Marta, Shilo are first class all the way. -Paul White, Home Retailer, General Manager
Thank you very much and we love working with Cascade as well! You all are very professional and I love the relationship that we have established. cascade is by far the best FHA lender out there and I wouldn’t use anybody else. The efforst that you all put towards every deal and every customer exceed all of the other lenders and we are luck to be a part of your team! Again thanks for everything and I’m looking forward to closing many more deals with you! -Marty Hebert, Home Retailer, General Manager
This is why Cascade is such a great partner for Title II. They understand our urgency and do all they can to deliver extraordinary service. -Bobby Alberts, Home Retailer
We’re Really Happy that you called us w/ the interest reduction. Thank you for your Service! -Steve Creed, Homeowner
It’s always a pleasure to work with everyone at this bank. Thank You! -Darin Jones, Homeowner
Jessica Fife was very responsive [and] friendly. She made the process run very smoothly. -Joan Noblitt, Homeowner
Jessica was very pleasant and easy to work with. We appreciated everything she did for us! -Lisa Buck, Homeowner
Michael was a pleasure to work with and always had an upbeat and positive attitude! Jessica was also wonderful. We got to know each other very well and i enjoyed working with her. You have a great staff! -John Miley, Homeowner
[Tracie was] very helpful through this entire experience. Exceptional in her efforst to get this loan done for us. Appreciate everyones help. -Philip Gazaway, Homeowner
Everyone we talked with was excellent and answered all of our questions. This refinance was flawless and would recommend Cascade Financial to everyone. -Steven Lorensen, Homeowner
Everyone was great and very informative. I loved the forwarded e-mails to keep me informed of what is happening w/ my closing. I am very happy w/ the results of this closing, everyone was very relaxed and down to earth. -Margo Corona, Homeowner
“We closed this deal today and the wire transfercame through at the end of the day. Thank you to everyone reading this email, and a big thanks to Nikki; she gave 100% and communication was excellent.” -Mike Hagood, Home Retailer
“My name is Neil Gautier and I am the manager at Clayton Homes in Covington, La. We just recently closed our first loan with Cascade. My primary contacts with your company have been with Frank, Mike, and Kelli and I wanted to let you know that each of them is professional, nice, competent, and patient. Their service has been excellent in every respect and I would grade them each a perfect 10. Based on our experience with your people we will make every attempt to use Cascade whenever possible.” – Neil Gautier, Home Retailer, General Manager
“Your guys and gals are very helpful! We look forward to doing more business with you. I would recommend Cascade to everyone!” – Scott Valdez, Home Retailer, General Manager
“We have worked with Cascade Financial for several years. We appreciate their professionalism and very strong, reliable processes. They take the time to make sure that FHA and VA construction-to-permanent financing is understood by our customers and by us. Most importantly, we have never had a problem or delay with funding. If you have any questions, you are always welcome to contact me.” – Kelli Ballenger, Home Retailer, General Manager
“We have been working with Cascade now for over six months and have nothing but positive input for the company. They treat the customer as if they were a family member and make them feel secure with any questions that they may have. They do whatever it takes to close a deal, all the way to receiving phone calls from the President himself. They are our lender of choice, and I highly recommend them to anyone.” – Marty Hebert, Home Retailer, General Manager
“The most important factor of our transactions has always been the customer. Having worked with Cascade for 10 years I am glad that you share the same beliefs. This has resulted in a world class experience for every customer. The most important aspect that sets your team apart is the communication with our team on every single deal. Our customer is always aware of what they need to move forward and what to expect when they get to closing. On behalf of my team at Clayton Homes-Mesa I want to thank Cascade for all of the efforts and hard work that you put in to insure our success in retail.” – Waleed A. Hammad, Home Retailer, General Manager
“Cascade has a great system when it comes to customer service. Their staffing is really on top of things when it comes to challenging situations. It is impressive when the company president, Cody Pearce, makes himself available for all our clients” – Moises Contreras, Home Retailer, General Manager
“I want to to take this time to let you know about the respect and appreciation we have towards Cascade. We have worked with them for quite a few years now and we couldn’t say enough positive about their service towards us the customers. They do things by the book, which means they are focused on making sure they are still around for many years to come.” – Susan Rodriguez, Home Retailer, General Manager
“I just wanted to personally express my gratitude for the incredible level of service and professionalism you and your team displayed towards me and my team. I have never received the kind of personal attention to our needs as you and your team gave us. You have demonstrated to me, that you and your team, are genuinely concerned with our business and doing what it takes to “GET IT DONE”. I have done business with lots of different mortgage companies and brokers, but you and your team are by far the best, most professional, I have yet…
“I just wanted to take a minute to tell you how impressed I have been with our association with the Cascade Financial Services team. You have helped us to put together several deals that would have been lost had it not been for your innovative approach. Mike Prieto, our loan officer, has continued to amaze us with the way he can “think outside the box” to structure loans. Our customers have also been so pleased with the rapid response and personal attention that Lynn Smith in processing has shown them. Our entire experience with…