If you would like to apply for a new loan, please complete our online application. If you have questions regarding an application that is currently in process, please contact the number below and ask to speak to a Loan Officer:

  • For land & home loans in NM, TX, OK, AR, and LA: 800-651-4967
  • For land & home loans in all other states: 877-869-7082
  • For all home only loans: 877-869-7082


For customers with an existing loan with Cascade, please call 866-939-5581 or please email us at:

customerservice@cascadeloans.com – For General Questions
payoffs@cascadeloans.com – For Payoff Requests or ACH Requests and Cancellations
escrowtaxes@cascadeloans.com – For Tax Related Questions
escrowinsurance@cascadeloans.com – For Insurance Documents
lossmit@cascadeloans.com – For Loss Mitigation and Loan Counselors


Whether you are an existing customer or applying for a new loan, if you are dissatisfied with Cascade and wish to file a complaint, please email us at complaints@cascadeloans.com and be sure to include your loan number.


Home Office

3345 S. Val Vista Dr Suite 300 Gilbert, AZ 85297 Toll Free: 877-869-7082 Fax: 480-539-4915

Buda Origination Office

192 Cimarron Park Loop Suite B Buda, TX 78610 Toll Free: 800-651-4967 Fax: 512-523-9057