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YOU CAN WRITE US IF YOU THINK WE HAVE MADE AN ERROR ON THE ACCOUNT OR IF YOU NEED MORE INFORMATION REGARDING THE SERVICING OF THE ACCOUNT. PLEASE BE PREPARED TO GIVE US THE FOLLOWING INFORMATION: YOUR NAME, THE ACCOUNT NUMBER, A BRIEF DESCRIPTION OF THE ERROR, AND WHY YOU BELIEVE IT IS AN ERROR OR WHY YOU NEED MORE INFORMATION. WE WILL INVESTIGATE YOUR REQUEST AND WILL CORRECT ANY ERROR PROMPTLY OR PROVIDE THE INFORMATION AS REQUESTED IF AVAILABLE. WE WILL GENERALLY CONFIRM THAT WE RECEIVED YOUR CORRESPONDENCE WITHIN FIVE (5) BUSINESS DAYS AND RESPOND WITH AN ANSWER WITHIN 30 BUSINESS DAYS. WHEN YOU SEND YOUR REQUEST, PLEASE MAKE SURE TO SEND IT TO THE CORRECT ADDRESS: CASCADE QWR, P.O. BOX 278, CHANDLER, AZ 85244.

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.