Contact Us
New Customers
If you would like to apply for a new loan, please complete our online prequalification. If you have questions about a new modular and manufactured home loan program loan, or a loan currently in the process but not yet closed, please call 877-869-7082* or email us at: myloan@cascadeloans.com
Servicing Department
For customers that have an existing loan with Cascade, please call 866-939-5581* or email us at:
For General Questions
customerservice@cascadeloans.com
Customer Service Inquiries
Cascade Financial Services
P.O. Box 15035
Chandler, AZ 85244
Toll-Free (866)-939-5581
Fax: (480) 812-3334
For Payoff Requests or ACH Requests and Cancellations
(Payments made after 5pm CT Monday - Saturday or on Sundays and bank holidays will be posted the following business day)
For Payment by Mail
Southwest Stage Funding LLC
P.O Box 613703
Memphis, TN 38101
Note: Payments must include the account number on the check or the billing statement stub for timely posting.
For Payment by Next Day Mail
Attn: Retail Lockbox – Southwest Stage Funding, LLC
First Horizon Bank
3451 Prescott Road
Memphis, TN 38118
Note: Payments must include the account number on the check or the billing statement stub for timely posting.
For Online Payments
www.cascadeloans.com
For Payment by Phone
Call (866) 939-5581 Option 1
For Cascade MoneyGram
Receiver Code: 16370
Note: Payments must include the account number on the check or the billing statement stub for timely posting.
For Tax Related Questions
For Tax Bills
Cascade Financial Services
Attn: Loan Servicing Tax Department
P.O Box 15035
Chandler, AZ 85244
For Insurance Documents, Policies and Bills
escrowinsurance@cascadeloans.com
www.ihaveinsurance.com/cascade (Upload Insurance Documents)
Southwest Stage Funding LLC dba Cascade Financial Services ISAOA
P.O Box 961037
Fort Worth, TX 76161
Toll Free (833) 251-9935
For Loss Mitigation and Loan Counselors
Whether you are an existing customer or applying for a new loan, if you are dissatisfied with Cascade and wish to file a complaint, please email us at complaints@cascadeloans.com and be sure to include your loan number.
YOU CAN WRITE US IF YOU THINK WE HAVE MADE AN ERROR ON THE ACCOUNT OR IF YOU NEED MORE INFORMATION REGARDING THE SERVICING OF THE ACCOUNT. PLEASE BE PREPARED TO GIVE US THE FOLLOWING INFORMATION: YOUR NAME, THE ACCOUNT NUMBER, A BRIEF DESCRIPTION OF THE ERROR, AND WHY YOU BELIEVE IT IS AN ERROR OR WHY YOU NEED MORE INFORMATION. WE WILL INVESTIGATE YOUR REQUEST AND WILL CORRECT ANY ERROR PROMPTLY OR PROVIDE THE INFORMATION AS REQUESTED IF AVAILABLE. WE WILL GENERALLY CONFIRM THAT WE RECEIVED YOUR CORRESPONDENCE WITHIN FIVE (5) BUSINESS DAYS AND RESPOND WITH AN ANSWER WITHIN 30 BUSINESS DAYS. WHEN YOU SEND YOUR REQUEST, PLEASE MAKE SURE TO SEND IT TO THE CORRECT ADDRESS: CASCADE QWR, P.O. BOX 278, CHANDLER, AZ 85244.
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.
