Call Now (877) 869-7082

Contact Us

New Customers

If you would like to apply for a new loan, please complete our online prequalification. If you have questions about a new modular and manufactured home loan program loan, or a loan currently in the process but not yet closed, please call 877-869-7082* or email us at: myloan@cascadeloans.com

Servicing Department

For customers that have an existing loan with Cascade, please call 866-939-5581* or email us at:

For General Questions

customerservice@cascadeloans.com

Customer Service Inquiries

Cascade Financial Services
P.O. Box 15035
Chandler, AZ 85244
Toll-Free (866)-939-5581
Fax: (480) 812-3334

For Payoff Requests or ACH Requests and Cancellations

payoffs@cascadeloans.com

(Payments made after 5pm CT Monday - Saturday or on Sundays and bank holidays will be posted the following business day)

For Payment by Mail

Southwest Stage Funding LLC
P.O Box 613703
Memphis, TN 38101
Note: Payments must include the account number on the check or the billing statement stub for timely posting.

For Payment by Next Day Mail

Attn: Retail Lockbox – Southwest Stage Funding, LLC
First Horizon Bank
3451 Prescott Road
Memphis, TN 38118
Note: Payments must include the account number on the check or the billing statement stub for timely posting.

For Online Payments

www.cascadeloans.com

For Payment by Phone

Call (866) 939-5581 Option 1

For Cascade MoneyGram

Receiver Code: 16370
Note: Payments must include the account number on the check or the billing statement stub for timely posting.

For Tax Related Questions

escrowtaxes@cascadeloans.com

For Tax Bills

Cascade Financial Services
Attn: Loan Servicing Tax Department
P.O Box 15035
Chandler, AZ 85244

For Insurance Documents, Policies and Bills

escrowinsurance@cascadeloans.com
www.ihaveinsurance.com/cascade (Upload Insurance Documents)
Southwest Stage Funding LLC dba Cascade Financial Services ISAOA
P.O Box 961037
Fort Worth, TX 76161
Toll Free (833) 251-9935

For Loss Mitigation and Loan Counselors

lossmit@cascadeloans.com

Whether you are an existing customer or applying for a new loan, if you are dissatisfied with Cascade and wish to file a complaint, please email us at complaints@cascadeloans.com and be sure to include your loan number.

Home Office

2701 E Insight Way
Suite 150
Chandler, AZ 85286
Toll Free: 877-869-7082*
Fax: 480-539-4915


Buda Origination Office

192 Cimarron Park Loop
Suite B
Buda, TX 78610
Toll Free: 800-651-4967*
Fax: 512-523-9057

* Not for use by New York borrowers

YOU CAN WRITE US IF YOU THINK WE HAVE MADE AN ERROR ON THE ACCOUNT OR IF YOU NEED MORE INFORMATION REGARDING THE SERVICING OF THE ACCOUNT. PLEASE BE PREPARED TO GIVE US THE FOLLOWING INFORMATION: YOUR NAME, THE ACCOUNT NUMBER, A BRIEF DESCRIPTION OF THE ERROR, AND WHY YOU BELIEVE IT IS AN ERROR OR WHY YOU NEED MORE INFORMATION. WE WILL INVESTIGATE YOUR REQUEST AND WILL CORRECT ANY ERROR PROMPTLY OR PROVIDE THE INFORMATION AS REQUESTED IF AVAILABLE. WE WILL GENERALLY CONFIRM THAT WE RECEIVED YOUR CORRESPONDENCE WITHIN FIVE (5) BUSINESS DAYS AND RESPOND WITH AN ANSWER WITHIN 30 BUSINESS DAYS. WHEN YOU SEND YOUR REQUEST, PLEASE MAKE SURE TO SEND IT TO THE CORRECT ADDRESS: CASCADE QWR, P.O. BOX 278, CHANDLER, AZ 85244.

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.