If you would like to apply for a new loan, please complete our online prequalification. If you have questions regarding an prequalification that is currently in process, please contact the number below and ask to speak to a Loan Officer:

  • For land & home loans in NM, TX, OK, AR, and LA: 800-651-4967*
  • For land & home loans in all other states: 877-869-7082*
  • For all home only loans: 877-869-7082*

* Not for use by New York borrowers

For customers with an existing loan with Cascade, please call 866-939-5581* or please email us at:

customerservice@cascadeloans.com – For General Questions
payoffs@cascadeloans.com – For Payoff Requests or ACH Requests and Cancellations
escrowtaxes@cascadeloans.com – For Tax Related Questions
escrowinsurance@cascadeloans.com – For Insurance Documents
lossmit@cascadeloans.com – For Loss Mitigation and Loan Counselors

Whether you are an existing customer or applying for a new loan, if you are dissatisfied with Cascade and wish to file a complaint, please email us at complaints@cascadeloans.com and be sure to include your loan number.

Home Office

2701 E. Ryan Rd #150
Chandler, AZ 85286
Toll Free: 877-869-7082*
Fax: 480-539-4915

Buda Origination Office

192 Cimarron Park Loop Suite B
Buda, TX 78610
Toll Free: 800-651-4967*
Fax: 512-523-9057

* Not for use by New York borrowers